Yes, but not all rooms allow this. An extra bed must be booked at reception and will be charged. Baby cot free of charge.
Cancellation conditions depend on the terms and conditions of your booking. It all depends on whether you have taken out a flexible or non-cancellable, non-refundable offer.
Yes, depending on availability, we will be happy to welcome you earlier than originally planned or to extend your stay (at an additional cost). Please contact reception in advance to check availability.
No. We only offer breakfast, half-board or full-board packages, for which drinks at the bar are always an additional charge.
In addition, we feel that the all-inclusive formula’s sedentary lifestyle is incompatible with the experience of discovering Mayotte.
Rooms are available from 3pm and must be vacated by 11am on the day of departure. Early check-in and late check-out can also be arranged at an additional cost of 50% of the daily rate for your accommodation. Subject to availability.
Yes, the hotel has rooms suitable for wheelchair users and people with reduced mobility. To book one of these rooms, please contact reception directly before booking so that we can confirm availability.
We accept Visa, Mastercard and American Express, cash and cheques.
No, despite the fact that we love animals. N’Gouja is a sanctuary for many wild animals (sea turtles, lemurs, etc.), which makes the presence of any domestic animals impossible.
Reception is open every day from 7 a.m. to 9 p.m.
Yes, especially in the renovated part of Le Jardin Maore: terrace rooms and superior family bungalows, Le Lagon Maore water sports and diving centre and Le N’Gouja snack bar. However, the older parts of the establishment are sometimes much less accessible. Please contact us in advance so that we can facilitate your access.
The hotel has rooms suitable for wheelchair users and people with reduced mobility. To book one of these rooms, please contact reception directly before booking so that we can confirm availability.
We provide a range of services including:
Yes, we can store your luggage at our reception.
Yes, we offer a dry cleaning service. Please contact reception for more information.
No. The babysitting service is currently unavailable.
Yes, you can ask reception to organise your transfer to/from Mayotte airport or Mamoudzou landing place. Remember to book 48 hours before your arrival by contacting us by phone or e-mail.
We speak French, Shimaoré and English. Some of our staff also speak Italian and German.
Yes, hotel guests have access to the secure private car park. For non-guests, it is possible to park along the access road to N’Gouja. Please note that on busy days at the beach, the access gate to Le Jardin Maore private car park remains closed and only hotel guests may park there.
Oui, n’oubliez pas de nous communiquer si votre enfant a des intolérances alimentaires, des allergies ou des exigences particulières afin d’avertir le cuisinier à l’avance.
Notre équipe reste à votre disposition pour toutes questions concernant nos produits et leur composition.
Vous pourrez ajouter cette option directement depuis notre site au moment de la réservation en ligne.
Nous sommes accessibles aux résidents comme aux non résidents.
Le bar est ouvert tous les jours et propose une grande variété de boissons softs, spiritueux et cocktail fait maison.
En contactant la réception ou via notre site web.
Notre restaurant est disponible pour nos vacanciers ainsi que pour la clientèle extérieure du lundi au samedi, le dimanche midi, nous vous proposons un buffet. La réservation n’est pas obligatoire mais fortement recommandée.
Oui, l’hôtel vous propose le petit déjeuner.