Unfortunately, no. The room layout does not allow for an additional bed.
Cancellation conditions depend on the terms and conditions of your booking. It all depends on whether you have taken out a flexible or non-cancellable, non-refundable offer.
Yes, depending on availability, we will be happy to welcome you earlier than originally planned or to extend your stay (at an additional cost). Please contact reception in advance to check availability.
No. We only offer breakfast, half-board or full-board packages, for which drinks at the bar are always an additional charge.
In addition, we feel that the all-inclusive formula’s sedentary lifestyle is incompatible with the experience of discovering Mayotte.
Rooms are available from 3pm and must be vacated by 11am on the day of departure. Early check-in and late check-out can also be arranged at an additional cost of 50% of the daily rate for your accommodation. Subject to availability.
Yes, the hotel has rooms suitable for wheelchair users and people with reduced mobility. To book one of these rooms, please contact reception directly before booking so that we can confirm availability.
We accept Visa, Mastercard and American Express, cash and cheques.
No, despite the fact that we love animals. N’Gouja is a sanctuary for many wild animals (sea turtles, lemurs, etc.), which makes the presence of any domestic animals impossible.
Reception is open daily from 7:30 AM to 7:30 PM.
If you plan to arrive late, after 9pm, please let us know by phone or e-mail so that we can organise your arrival.
Yes, however, the older parts of the establishment are sometimes much less accessible. Please contact us in advance so that we can facilitate your access.
The hotel has rooms suitable for wheelchair users and people with reduced mobility. To book one of these rooms, please contact reception directly before booking so that we can confirm availability.
We provide a range of services including:
Yes, we can store your luggage at our reception.
No. The babysitting service is currently unavailable.
Yes, you can ask reception to organise your transfer to/from Mayotte airport or Mamoudzou landing place. Remember to book 48 hours before your arrival by contacting us by phone or e-mail.
We speak French, Shimaoré and English. Some of our staff also speak Italian and German.
Yes, but don’t forget to let us know if your child has any food intolerances, allergies or special requirements so that we can inform the cook in advance.
Our team will be happy to answer any questions you may have about our products and their composition.
Yes, this option can be added directly when booking online.
Yes, both residents and non-residents are welcome.
The bar is open every day and offers a wide variety of soft drinks, spirits and homemade cocktails.
Yes, the restaurant is open to hotel guests and external customers from Monday to Sunday for lunch. Reservations are not required but are recommended.
Yes, the hotel offers breakfast for both guests and external visitors.
You can call the restaurant at +262 639 69 03 77 or book via our website.